Privacy Policy

1Information We Collect

We collect the following types of information:

Information You Give Us

• Your name, phone number, and email address (email is optional), and the messages you send us through our website chat widget or quote form
• The ZIP code of your project, whether the work is for a home or business, the type of project (such as a leak or slab leak, drain or sewer line, water heater, repipe, remodel or new construction plumbing, plumbing inspection, or other plumbing repair), and your preferred timeline
• Your text message consent choice and the date and time of your request
• Your property address and project details when you schedule an estimate or sign a contract
• Payment information when you pay for work

Information Collected Automatically

• IP address, browser type, device information, and browser user agent
• The page where you submitted a form and the website that referred you
• Advertising campaign details (UTM parameters) and ad click identifiers, such as Google Click ID (gclid, wbraid, gbraid) and Facebook Click ID (fbclid)
• Identifiers stored in cookies or browser storage by our website and by our analytics and advertising tags
• Website usage patterns and analytics

Customer Communication

• Records of inquiries, calls, and service requests
• Estimate details, appointment details, measurements, photos, and preferences
• Project history, permit and inspection records, warranty records, and feedback

2How We Use Your Information

We use collected data for:

• Responding to your quote request and scheduling your service visit or estimate
• Preparing estimates and contracts, pulling permits where required, coordinating with your contractor or builder, and completing your project
• Processing payments for work you request
• Communicating with you about your inquiry, appointments, and project
• Understanding which ads and pages brought you to us, and measuring and improving our advertising
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3SMS Messaging and Compliance

Text Message Program Terms and Conditions

By checking the unchecked text message consent box in our website chat widget, or on our website quote form, you agree to receive text messages from Boss Plumbing Contractors LLC (program name: Boss Plumbing Customer Care) about your inquiry, quote request, appointments, project updates, and customer support. Consent is not a condition of purchase or of getting a quote. Full program terms are in our Terms and Conditions.

Opt-In and Consent

• You will only receive text messages if you have explicitly opted in
• We keep timestamped records of opt-in and opt-out actions
• We comply with the Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act, and all other applicable laws

Opt-Out Instructions

• You can cancel text messages at any time by replying "STOP"
• You will receive one final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed promptly

Message Frequency and Content

• Message frequency varies based on your request and your project
• Messages relate to the quote, estimate, or project you requested
• We do not send promotional text messages without your specific consent

Help and Support

• Reply "HELP" for assistance, call us at (772) 577-2562, or email [email protected]
• Our phone line is available 24/7 for emergency service

Carrier Information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

We use strict data protection measures to safeguard your text message opt-in information and consent records.

4Information Sharing and Disclosure

We do not sell, rent, or trade personal information for money. We may share information with:

Service Providers

• Vendors who help us operate our business, such as our customer relationship management (CRM) platform, scheduling tools, and payment processors
• Permitting offices, inspectors, and your contractor, builder, or property manager, when needed to complete your project
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are required to keep your information confidential and secure

Advertising Platforms

• Limited information to measure the performance of our ads, as described in Section 5. This never includes your phone number or text messaging opt-in data and consent.

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

5Advertising and Measurement

We advertise on platforms such as Meta (Facebook and Instagram) and Google. To understand which ads lead to real customers, our website uses these platforms' tags, which record when someone who clicked an ad visits our pages or submits a quote request. This may include:

• Ad click identifiers (fbclid, gclid, wbraid, or gbraid) and identifiers stored in your browser by those tags
• The type of project you selected, the page where the action happened, and the date and time of the action
• Your browser, device, and IP address, which the tags collect automatically

These platforms use this information to match actions to ad clicks and report results to us, and may use it under their own privacy policies. You can manage how they use your information in your Meta ad preferences and Google My Ad Center, or ask us to stop sharing your information for advertising as described in Section 9.

6Cookies and Tracking Technologies

We use cookies, browser storage, and similar technologies to:

• Remember which ad or campaign brought you to our website during your visit
• Carry your first name, project type, and timeline from our quote form to our thank-you page during your visit, so we can confirm your request, and keep your website chat conversation open while you browse
• Count each quote request once, so a refreshed page is not counted twice
• Analyze site traffic and user behavior
• Remember your preferences and improve website functionality
• Measure the effectiveness of our advertising

The information our website keeps in browser storage is cleared when you close your browser tab. Analytics and advertising cookies are set by those providers and last for the periods they set. You may control or delete cookies and stored site data through your browser settings. Disabling them may limit your ability to use certain features of our website.

7Data Retention

We keep personal information only as long as we need it for the purposes in this policy:

• Customer, project, permit, and warranty records for as long as your warranty runs, plus any period required by law
• Inquiries from people who did not become customers for up to 3 years after our last contact
• Text message consent and opt-out records for at least 4 years, to show compliance with telemarketing laws

8Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of data in transit to our website and systems
• Secure access controls and authentication
• Limiting access to the people who need it to serve you
• Breach notification in accordance with applicable laws, including Florida law

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

9Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of text messages by replying "STOP"
• Ask us to stop sharing your information with advertising platforms
• Request information on how we process your data
• Withdraw consent at any time for future communications

To exercise these rights, please contact us using the information in Section 14. We may need to verify your identity before completing a request.

10State Privacy Rights

Some states give their residents additional privacy rights, such as the right to know, correct, or delete personal information, and the right to opt out of targeted advertising. We serve homes and businesses in Florida, and we honor the requests described in Section 9 for every customer, wherever they live.

We do not knowingly collect sensitive personal information, such as Social Security numbers or financial account numbers, through our website.

To make a request, email [email protected] with the subject line "Privacy Request" (or "Do Not Share" to opt out of sharing for advertising), call (772) 577-2562. We respond to verified requests within 45 days. You may use an authorized agent, who must provide proof that you authorized them.

11Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us their information, contact us and we will delete it.

12Third-Party Links

Our website may contain links to third-party websites and services, such as review sites, maps, and social media. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Boss Plumbing Contractors LLC.

13Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date. For significant changes, we will post a notice on our website.

14Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Boss Plumbing Contractors LLC
Serving the Treasure Coast to Boca Raton, Florida